Privacy Notice

PRIVACY NOTICE

Identification and Address:
Pursuant to Articles 15 and 16 of the Federal Law for the Protection of Personal Data in Possession of Individuals, we hereby inform you that Fidex, Agente de Seguros y de Fianzas, S.A de C.V., ("Fidex") with address at Arq. Pedro Ramírez Vázquez # 200, Ed. 8 Piso 9, San Pedro Garza García, Nuevo León, 66269, México, is responsible for the collection of your personal data, its use and protection in accordance with this privacy notice (the "Privacy Notice").

How to contact us:

  • Address: Ave Pedro Ramírez Vázquez No. 200-8 Piso 9, Col. Valle Oriente, San Pedro Garza García, Nuevo León, C.P. 66269.
  • E-mail: der_arco@fidex.com.mx
  • Phone: 81336100

What Personal Data do we collect?
For the purposes indicated in this Privacy Notice, the personal data we collect are the following:
a) Full name
b) Address
c) Telephone
d) E-mail address
e) Financial or patrimonial data
f) Academic data (Kardex, professional credential or degree)
g) Information about the insurance policies you have contracted.

Sensitive Personal Data
For the purposes indicated in this Privacy Notice, the sensitive personal data we collect are the following:
(a) Medical Information (health status, ailments, declarations of good health).
b) Disabilities
c) Proof of Address
d) Bank statements
e) Data on union affiliation
f) Migratory data

I consent to the processing of my sensitive personal data in accordance with the terms and conditions of this Privacy Notice.

For what purposes do we collect and use your Personal Data?

Primary processing of personal data:
Your personal information will be used primarily to provide the services and products you have requested and to exercise the obligations we have contracted with you, such as:

  • Those derived from the intermediation in insurance or bonding contracts entered into in accordance with the provisions of the applicable laws of the competent authorities to which we are subject.
  • Those originated in the intermediation to provide service, maintenance, renewal, support and advice during the contractual relationship between the policyholder and the insurance or surety company, as well as support in the reporting of claims.
  • Fulfill any obligation arising from a present or future legal relationship between the holder and the insurance or surety companies with which it has a contract.

Secondary processing of personal data
Secondary processing of personal data may be used for any of the following activities:

  • Notify you about new services or products that are related to those already contracted or purchased;
  • Communicate with you about changes in them;
  • Elaborate studies and programs that are necessary to determine consumption habits;
  • Conduct periodic evaluations of our products and services in order to improve their quality;
  • Evaluate the quality of the service we provide.

You will have a period of 5 (five) business days to express your refusal to the processing of your personal data for secondary purposes, counted from the receipt of this Privacy Notice, communicating the above by sending an email to der_arco@fidex.com.mx.

If you do not express your refusal to the processing of your personal data for the secondary purposes described above within the period mentioned above, you will be deemed to have consented and accepted the use and processing of your personal data for such purposes; however, this will not prevent you at any time to exercise your rights of access, rectification, cancellation and opposition of your personal data ("ARCO Rights") and express your refusal to the processing of such data, communicating the above by sending an email to der_arco@fidex.com.mx.

The refusal for the use of your personal data to be processed for these secondary purposes shall not be a reason for us to deny you the services you contract with us.

Transfer of Personal Data
We inform you that Fidex, in order to fulfill the primary purposes and contractual obligations that have been agreed, will transfer personal data to the insurance and bonding companies with which the contracts have been agreed. The consent to process and transfer personal data is made on the basis of Article 10, section IV and Article 37, section III and IV of the Law.

The third party receiving the Information must previously assume the same obligations regarding the handling and care of the Information as set forth in this Privacy Notice.

I do not consent to the transfer of my personal data in accordance with the terms and conditions of this Privacy Notice.

If you do not express your refusal to the transfer of your personal data for the purposes described above, you will be deemed to have consented and accepted the transfer of your personal data for such purposes; however, this will not prevent you at any time to exercise your ARCO Rights and express your refusal to the transfer of such data, communicating the above by sending an email to der_arco@fidex.com.mx.

Also, you should consider that for certain purposes, not consenting to the transfer of your personal data for the purposes outlined above will mean that we cannot provide the service you requested, or the conclusion of your relationship with us.

Procedure to exercise ARCO rights:
You have the right to access your personal data in our possession and the details of the processing thereof, as well as to rectify them in case they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes stated in this Privacy Notice, whether they are being used for purposes not authorized by you or that the contractual or service relationship has ended, oppose the processing thereof for specific purposes, or revoke the consent you have given for the processing of personal data collected in accordance with this Privacy Notice.

The mechanisms that have been implemented for the exercise of these rights are through the submission of a written request sent to the Administration Management, responsible for our Department of Personal Data Protection, to the following e-mail address der_arco@fidex.com.mx.

Your application must contain at least the following information:

  • Name of the owner and address or other means to communicate the response to your request;
  • The documents that prove their identity (simple copy in printed or electronic format of their voter's credential, passport or FM-3) or, if applicable, the legal representation of the holder (simple copy in printed or electronic format of the simple power of attorney with autographic signature of the holder, the agent and their corresponding official identifications - voter's credential, passport or FM-3);
  • The clear and precise description of the Personal Data with respect to which it seeks to exercise any of the ARCO Rights, and
  • Any other element or document that facilitates the location of the holder's Personal Data.
    • In the case of requests for rectification of Personal Data, the respective holder must also indicate the modifications to be made and provide the documentation supporting his request.

Fidex will respond to your request within (five) business days from the day your request is received.

You should also consider that for certain purposes, revoking your consent will mean that we will no longer be able to provide you with the service you requested, or that your relationship with us will be terminated.

For more information, please contact the privacy department at the following e-mail address: der_arco@fidex.com.mx.

Procedure to revoke your consent to the processing of personal data:

You may at any time revoke the consent you have given for the processing of personal data collected in accordance with this Privacy Notice. To do so, it is necessary to submit a written request sent to the following e-mail address: der_arco@fidex.com.mx.

You should also consider that for certain purposes, revoking your consent will mean that we will no longer be able to provide you with the service you requested, or that your relationship with us will be terminated.

Your application must contain at least the following information:

  • Name of the owner and address or other means to communicate the response to your request;
  • The documents that prove their identity (simple copy in printed or electronic format of their voter's credential, passport or FM-3) or, if applicable, the legal representation of the holder (simple copy in printed or electronic format of the simple power of attorney with autographic signature of the holder, the agent and their corresponding official identifications - voter's credential, passport or FM-3);
  • Any other element or document that facilitates the location of the holder's Personal Data; and
  • You must indicate precisely whether you wish to revoke your consent in whole or in part.

Use of cookies:
Fidex, uses on its websites, cookies that are small amounts of information that are stored in the browser used by each user for the server to remember certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience, this information is anonymous, so that users are not personally identified, only their computer equipment.

Please be advised that we obtain the following information from such tracking technology:

  • Your browser type and operating system
  • The websites you visit
  • The following links
  • The IP address
  • The site you visited before entering our site

These technologies can be disabled. For more information about the use and how to disable these technologies, you can send a written request to der_arco@fidex.com.mx.

Security
Our software and the data we collect are stored on servers in a private network owned by Fidex within the AWS (Amazon Web Services) cloud, which comply with various security protocols. Additionally, the Site has an SSL (Secure Socket Layer) certificate as an Internet connection security standard, to establish an encrypted link between a server and a client.

Contact and Information:
We commit that personal data will be treated under security measures, always guaranteeing its confidentiality.

If you have any questions about the content, interpretation or scope of this Notice, as well as about the processing of your data and the means and procedures for the manifestation of the refusal to process your data, revocation of your consent, limit the use or disclosure of personal data, or to exercise your ARCO Rights, you can go to our offices located at Arq. Pedro Ramírez Vázquez # 200, Ed. 8 Piso 9, San Pedro Garza García Nuevo León, 66269, Mexico, or call 01 81 81336100 or via email at der_arco@fidex.com.mx.

Right to promote the procedures for the protection of rights and verification procedures that the Institute conducts.
If you consider that your right has been violated by any conduct of our employees or our actions or responses, you may file the corresponding complaint or denunciation before the INAI, for more information visit www.inai.org.mx

Applicable legislation

This Privacy Notice shall be governed by and construed in accordance with the applicable laws of the United Mexican States.

Modifications to the Privacy Notice
Fidex reserves the right, at its sole discretion, to change, modify, add or remove portions of this Privacy Notice at any time.

In such a case, Fidex will publish such modifications on the website www.fidex.com.mx and/or at our offices and will indicate the date of the latest version of the notice. We recommend that you periodically visit our website in order to be informed if there are any changes to this notice.

☐ I agree to my personal data being processed in accordance with this privacy notice.

Date of last update 04/23/21 - Personal Data Protection