Integral Protection for Companies and Employees
At Fidex, we specialize in providing comprehensive insurance solutions that cover both your company's assets and your employees' needs. With a customized strategy, we guarantee robust protection for your assets and optimal wellbeing for your team, ensuring that every aspect of your business is safeguarded.
Consulting
Insurance and surety brokerage
Account management
Claims management
Risk control
Information technology
Consulting
We perform an exhaustive analysis to design customized solutions in property insurance and employee benefits.
Our comprehensive and consultative approach allows us to thoroughly understand your company's needs and offer strategies that optimize the protection of your assets while enhancing the well-being and retention of your team.
Insurance and surety brokerage
We specialize in analyzing your specific needs and offering customized products that provide you with maximum protection and peace of mind. With access to a wide network of prestigious insurers and surety companies, we negotiate the best conditions and rates for you, ensuring you get the value and coverage you deserve.
With Fidex, we guarantee the best options and a service tailored to your specific needs.
Account management
At Fidex, we offer a personalized service to coordinate the delivery and management of contracted products and services. This includes advice on your contracted programs, briefings, staff training and periodic progress reports.
Our account management ensures efficient management, transparency, continuous updating and constant improvement of coverage, contributing to better risk management and greater protection for your company.
Claims management
At Fidex, we are committed to providing an agile and effective response to any incident, offering efficient management in the recovery of claims and comprehensive advice throughout the process, from the beginning to the resolution of the process and the recovery of losses.
In addition, we provide expert guidance on policies, help evaluate the necessary coverage, assist in gathering documentation and evidence, and assist you in ensuring clear and effective communication with insurance companies.
Risk control
During and at the end of the term of the contracted programs, we evaluate claims and coverages used, identify changes in risk exposure and new emerging risks, and coordinate the transition to new coverages.
By analyzing information through analytical tools and our specialized personnel, we ensure that any gaps in protection are adequately covered, maintaining continuity in insurance and bonding programs and adapting coverage to the client's current needs.
Information technology
Through technological platforms we promote agile communication and effective response with all our clients, ensuring a more complete and personalized risk management for each program.
We manage risks through data analytics, identifying risk patterns, studying claims and evaluating complex scenarios. This allows us to provide our clients with recommendations based on real data, optimizing their coverage and risk mitigation strategies.
Digital Services
At Fidex, we strive to offer innovative solutions that simplify and improve your insurance management. With our digital services, you can have complete and efficient control of your policies, providing an optimal experience for both administrators and policyholders.
Get to know our tools:
Dexter Analytica
MAC - Customer Delegated System
Digital Service Advisor (Chatbot)
Fidex App
Claims Portal - Major Medical Expenses
Digital Services
Dexter Analytica
At Fidex, we have Dexter Analytics, an advanced platform that provides a unified view of the risks and data of the policies contracted. This tool allows us to:
- Identification of critical cases: Analyze claims to implement containment measures in future renovations.
- Historical information: Maintain a detailed record of the evolution of the account over time, facilitating a more efficient and strategic management.
MAC - Customer Delegated System
Our platform for Administrators facilitates the management of inter-vigilance movements and access to policy documentation by employee. Some of its features include:
- Movement management: Registration, deregistration and changes of employees.
- Fast access: Certificates available within 24 to 72 hours after managing the transaction.
- 24/7 printing: Certificates available for printing at any time.
- Detailed reports: Get policyholder reports by policy and term.
- Secure storage: Copy of policies available for consultation at any time.
Digital Service Advisor (Chatbot)
Our Digital Advisor is available 24 hours a day, 7 days a week, to provide you with information and support on key aspects of policyholder care. Some of the functions include:
- Claims Reporting Guide
- Assistance in the policy quotation process
- Resolution of doubts about coverage and frequently asked questions
- Direct contact information for Fidex
- Customized approach according to the insurer
This service is designed to provide an efficient and personalized experience for the end insured, including your company's employees.
Fidex App
Our Fidex application provides information 24 hours a day, 7 days a week, focusing on the main aspects of policyholder care. Some of its features include:
- Direct access for employees: Your employees have immediate access to their policy information, reducing attention times by HR teams.
- Policy details: Provides detailed data on policies taken out with Fidex, including auto, life and major medical.
- Guide for claims: Provides the steps to follow in the event of a claim and allows the download of the necessary formats.
This tool is designed to enhance the experience of your employees and policyholders by providing quick and easy access to essential information about their insurance.
Claims Portal - Major Medical Expenses
Our Major Medical Claims Portal is an online platform that allows you to remotely generate and manage claims reports. Some of its key functionalities include:
- Claims status: Check the current status of your claims in real time.
- Claims history: Access information on previous claims.
- Direct interaction: Communicate directly with Fidex through the platform.
- Download and upload documents: Download the necessary formats and upload the relevant information of your claims.
- Family management: Allows you to manage both your own and your family's claims.
This portal is designed to offer you a convenient and efficient experience in the management of Major Medical Expenses claims, all from the comfort of your device and at any time.